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<span id="isPasted" style="color: rgb(51, 50, 50); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We have a 100% satisfaction guarantee policy. If you are unhappy with your order for any reason, you can use our 30-day full refund policy, which means you have 30 days after receiving your wood to request a refund.&#xA0; You can review our full refund policy <a href="https://www.llamawood.com/policies/refund-policy" target="_blank" rel="noopener noreferrer"></a><span id="isPasted" style="color: rgb(26, 188, 156); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a class="fr-green fr-strong" href="https://www.llamawood.com/policies/refund-policy" rel="noopener noreferrer" target="_blank">here</a><span id="isPasted" style="color: rgb(51, 50, 50); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">.&#xA0;

We have a 100% satisfaction guarantee policy. If you are unhappy with your order for any reason, you can use our 30-day full refund policy, which means you have 30 days after receiving your wood to request a refund.  You can review our full refund po

What is your refund policy?

General Information

Is your firewood ready to burn?

Do you have kiln-dried firewood?

What type of firewood comes in the mixed hardwood option?

Where do you source your wood and what type of sustainability standards do they meet?

Can I burn your wood indoors and outdoors?

Can I cook with your firewood?

Will your logs fit in my wood-burning pizza oven?

What is the moisture content of your firewood at delivery?

How long are your logs?

How much wood will come in my order?

Will your logs fit in my wood-burning stove?

Firewood

How much is stacking?

Do you offer tree services?

Can I order a mix of cooking woods (i.e. hickory and cherry)?

Do you sell "truck loads"?

Do you sell palletized firewood?

Do you sell wrapped bundles of firewood?

Can you cut my splits to a different size?

Services

Do you ship firewood?

Do you delivery to my zip code?

Can you deliver when I am not home?

Do you do drop and go deliveries?

How long after I order will my firewood be delivered?

Delivery

What's the story behind LLAMAWOOD?

What is the best way to start a fire?

Can I pay with a credit card?

How much heat does each log produce?

What is the difference between kiln-dried and seasoned wood?

Can I pick up the firewood myself?

Do you have a newsletter?

Where can I get detailed information about the differed types of hardwood?

What is your refund policy?Updated 3 years ago