General Information

What's the story behind LLAMAWOOD?

We thought you would never ask, the idea for LLAMAWOOD was sparked by a trip to South America, you can read more about it in an article published in the RichmondINNO here.

What is the best way to start a fire?

There are many ways to start a fire but you must begin with dry wood (fuel) first. Then, you will need a fire starter (i.e. matches), tinder (i.e. paper, lint, sawdust), and kindling (i.e. scraps from your wood, pine sticks). We prefer the log cabin

Can I pay with a credit card?

Yes. We accept all major credit cards, Google Pay, and Shop Pay. We also offer a fee and interest-free payment plan through Shop Pay to break up your payment, if needed. We do not accept PayPal, Venmo, or Apple Pay at this time.

How much heat does each log produce?

Here are some examples of wood heat values. The type of wood you burn will determine the quality of fire, the length of time the wood will last and the overall heat it gives off. Here are the numbers for our two most common woods: Hickory: 27.7 BTU’s

What is the difference between kiln-dried and seasoned wood?

Kiln-dried wood has a lower moisture content (10-15%) vs. seasoned which is slightly higher (20%). Kiln-dried burns a little cleaner because the oven bakes out the natural compounds and minerals that can affect the smoke color. They both would work g

Can I pick up the firewood myself?

No. We deliver and stack it for you in order to give you the best experience.

What is your refund policy?

We have a 100% satisfaction guarantee policy. If you are unhappy with your order for any reason, you can use our 30-day full refund policy, which means you have 30 days after receiving your wood to request a refund. You can review our full refund po

Do you have a newsletter?

Yes, we do. If you are interested in learning more about LLAMAWOOD and getting a fun email from our founder every so often, please sign up here and you'll be the first to hear about exclusive offers, sales, and new gear to help you enjoy life around

Where can I get detailed information about the differed types of hardwood?

We think you should know exactly what you are buying, so we put together this table so you can see detailed information about the different types of hardwoods, you can find the table here. If you have any questions about the types of hardwoods that a