General Information
What's the story behind LLAMAWOOD?
We thought you would never ask, the idea for LLAMAWOOD was sparked by a trip to South America, you can read more about it in an article published in the RichmondINNO here.
What is the best way to start a fire?
There are many ways to start a fire but you must begin with dry wood (fuel) first. Then, you will need a fire starter (i.e. matches), tinder (i.e. paper, lint, sawdust), and kindling (i.e. scraps from your wood, pine sticks). We prefer the log cabin
What is the difference between kiln-dried and seasoned wood?
Kiln-dried wood has a lower moisture content (10-15%) vs. seasoned which is slightly higher (20%). Kiln-dried burns a little cleaner because the oven bakes out the natural compounds and minerals that can affect the smoke color. They both would work g
Can I pick up the firewood myself?
No. We deliver 100% of our orders in order to give you the best firewood experience in the world.
What is your refund policy?
We have a 100% satisfaction guarantee policy. If you are unhappy with your order for any reason, you can use our 7-day full refund policy, which means you have 7 days after receiving your wood to request a refund. You can review our full refund poli
Do you have a newsletter?
Yes, we do. If you are interested in learning more about LLAMAWOOD and getting a fun email from our founder every so often, please sign up on our website and you'll be the first to hear about exclusive offers, sales, and new gear to help you enjoy li
Where can I get detailed information about the differed types of hardwood?
We think you should know exactly what you are buying, so if you have questions that are not answered in the other FAQs, we are here to help. Just send us an email at [email protected] and we will answer any questions you might have (or at least we'